Return Policy

The Empire Clothing family wants to ensure that we answer all queries our online customers may have involving our return policy and strive to maintain customer satisfaction.

THE RETURN POLICY IS AS FOLLOWS:

Customers who wish to make a return must contact customer service via email at customerservice@empireclothing615.com no more than 7 days after delivery. Any requests made after 7 days will be denied. 

If a return request is accepted, please note the following:

• ALL sales are FINAL on shoes, underwear, socks, City Lab products, and any merchandise in the Clearance Collection
• Refunds will only encompass the merchandise's purchase value.

For merchandise to be eligible for return:

• All the original tags must be attached 
• Clothing must NOT be worn or washed
• Merchandise must NOT be damaged, i.e., holes, stains, odors, etc.

There is a flat return fee of $8.99 that will be invoiced to the customer to cover return costs. If the customer wants to exchange the items, then the new merchandise will be shipped after the store receives the original order.

The customer may exchange the item for a different size if available. If another size is not available, the customer will receive a refund.

If a product becomes damaged during shipment or the shipment does not include the item you purchased, we will send a prepaid return label through USPS. Once the damaged merchandise is received, we will then ship a replacement item(s) if available. If a replacement is not available, the customer will still receive a prepaid return shipping label to return damaged merchandise. Upon receiving the return, the customer will then be issued their merchandise credit. 

If a return package is not received back to origin within 10 days of the customer receiving the return label, the return will be null and void (standard deliveries take 3-4 business days).

Note: Refunds will encompass the purchase value of merchandise only, excluding any shipping costs.