Return Policy

The Empire Clothing family wants to ensure that we answer all queries our customers may have involving our return policy and strive to maintain customer satisfaction.

THE RETURN POLICY IS AS FOLLOWS:

Customers who wish to make a return must contact customer service via email: customerservice@empireclothing615.com no more than 7 days after delivery. Any requests made after 7 days will be denied. 

If a return request is accepted, please note the following:

• We DO NOT do refunds; MERCHANDISE CREDIT only (via electronic gift cards or credit account)
• ALL sales are FINAL on shoes and underwear.

In order for merchandise to be eligible for return:

• All the original tags must be attached 
• Clothing must NOT be worn or washed
• Merchandise must NOT be damaged ie; holes, stains, etc,.

The initial return label cost will be waved for the customer, but if another return is needed on the same orders, then labels thereafter will be the customers responsibility.

The customer may exchange the item for a different size if available. If another size is not available the customer will receive a merchandise credit to put towards another future purchase.

If a product becomes damaged during shipment or the shipment does not encase the item you purchased, we will send a prepaid return label for United States customers. Once the damaged merchandise is received, we will then ship a replacement item(s) if available. If a replacement is not available, the customer will still receive a prepaid return shipping label to return damaged merchandise. Upon receiving, the customer will then be issued their merchandise credit. 

If a return package is not received to back to origin within 10 days of the customer receiving the return label, the return will be null and voided (standard deliveries take 3-4 business days).

Note: Merchandise credits will encompass the purchase value of merchandise only which excludes any shipping costs.